- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
OMG KLINT IS AWESOMELY AWESOME ?? I needed my master cylinder replaced on my LEXUS GS, I dropped my car off on my birthday and picked her up in a few hours! KLINT is very honest and has great customer Service! KLINT is so nice he had my car detailed for me for my birthday ? I was clean clean when I picked her up! Thank you again La Familia Automotive! A1 SERVICE
I was nervous to take my car to a new mechanic/shop because I didn't know if I was going to get ripped off or taken advantage of. I found Familia Automotive online and noticed only good things. I even went on YouTube to search them up and found the Ribbon Cutting video! So I decided to give them a shot! Well guys, I found my new auto shop!!! The owner (Klent) is awesome! Super friendly, very upfront, honest and has great communication! Klent, thanks again for taking good care of my wife and I! Super happy we found you guys! See you soon!